Digital Comic Museum

Help and Support => DCM Help => Topic started by: kusunoki on May 13, 2018, 08:36:52 PM

Title: Problem with forum login
Post by: kusunoki on May 13, 2018, 08:36:52 PM

I have recently found a problem when trying to log on to the forum. I can get on from my work computer (which is what I am writing from now), but when I try it at home, I get a message telling me that I have been banned from the forum for posting commercial links. I have never posted any commercial links (nor do I have any to post, even if I was so inclined), so that part is just confusing. There is also the fact that there seems to be no problem with my actual account, as I can log on from my work computer. Is it possible that remaining logged on on the work computer is causing the issue when I try to sign in from home?

Cheers,

Kusunoki

Title: Re: Problem with forum login
Post by: Captain DJ on May 14, 2018, 01:11:55 AM

HI,

Can you take a screenshot of the error and either PM it to me or via an e-mail to: admins@digitalcomicmuseum.com and also include your home IP address as well.

I will then look through the ban database and remove your ban. Chances are your IP / Host has accidentally triggered a ban from a previous spammer etc.

Thanks

Title: Re: Problem with forum login
Post by: Yoc on May 14, 2018, 08:36:47 AM

Hi K,
Very, very sorry about this. 
You can type 'what is my ip?' into Google or Bing when you are home to learn what IP you are using and let us know.  We should be able to fix the problem once we know.

Sorry about about this,
-Yoc

Title: Re: Problem with forum login
Post by: Geo (RIP) on May 14, 2018, 05:19:49 PM

Yes, sorry to hear that this happened. Hopefully it's just an isolated incident, not a major problem with others too.

- Geo

Title: Re: Problem with forum login
Post by: kusunoki on May 15, 2018, 02:08:46 AM

Thanks for the replies and no need for such contrition. I understand that these things can happen.

I will send the screenshot with the ip address when I get back to my home computer.

Best,

K

Title: Re: Problem with forum login
Post by: kusunoki on May 17, 2018, 04:38:37 PM

Thanks for the help, guys! It seems that all is now well.

K

Title: Re: Problem with forum login
Post by: Yoc on May 17, 2018, 04:54:01 PM

Great to hear K!  :D
And thanks to CaptDJ who must have helped you sorting this out.

Title: Re: Problem with forum login
Post by: kusunoki on May 18, 2018, 12:33:49 AM

Yes. Huge thanks to Captain DJ who shepherded me through this whole process!