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Author Topic: Can't login to download on DCM? READ HERE FIRST!  (Read 11369 times)

Offline Yoc

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Can't login to download on DCM? READ HERE FIRST!
« on: June 18, 2011, 08:46:28 PM »
NOTE - There might be a delay of 24-36hrs before new accounts are recognized by the main download site as active. 
Please wait that long before contacting us.  Also check below for common login problems.

=====

Hi there,
IF YOU CAN LOG IN HERE ON THE FORUM BUT NOT ON THE DOWNLOAD SITE TRY THIS -

Log in on the forum - then left click on the Downloads button on the forum beside the HOME button.  You should be taken to the download site and already be logged in.
If it doesn't work on our first try you might have to log Out of the Forum, log IN again, and then left click the banner to open the download site.
Note - if Javascript is NOT turned on for your system the above will not work.  See below.
---

If you are getting an error message like these below here's some things to try BEFORE you ask for help.
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Error: Login failed...There was an error locating the details for this user
Failed inside $this->usertype->do_login()
. If you believe this to be in error, please quote the above error and report this to the admin


or

Login failed...The password does not match the one in our records.
Failed inside $this->usertype->do_login()
. If you believe this to be in error, please quote the above error and report this to the admin

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Here is our suggestions, please try them before contacting the staff.

The login error you are getting we see that from time to time.  We aren't exactly sure what causes it.  First off we always tell people give it a day or two and see if the error is still there.  Frequently the problem just fixes itself. 

We also remind everyone to be sure javascript is turned on.
Check this link to see how to activate it if you are not sure how:
http://tinyurl.com/3xlg5j9
 
You might try more than one web browser application.  Internet Explorer, FireFox, Chrome, etc.
If you are on FireFox and use NO SCRIPT please add us to the white list or turn off N.S. and see if that helps.  Maybe try from work, a friends or the library to see if perhaps it's your connection?  We have seen that happen a few times.

If the problem still persists after all that the only thing we can do is try changing your password and login as you to test your new name/pw by doing a download.  If it works I will you an email and/or Private Message.  Once logged in you can enter your Profile and change the PW to a new one, but be sure it's WITHOUT any special characters (which can sometimes bother the software).

And if all of THAT fails we can delete the buggy account and can set-up a new one giving you a new name/pw/email.  But if Java isn't running it doesn't matter what account you try to use.

The majority of the time the problem sorts itself before we had to do any of that. If you Still have problems downloading after trying these let us know.

PLEASE use the CONTACT US link on the download homepage [CLICK HERE] and fill out our support form.  Once you've sent your message someone on staff will try to help you.

-Yoc
Admin, DCM


Try this -

Log in on the forum - then left click on the DCM BANNER on the forum.  You should be taken to the download site and be logged in.

You might have to log Out of the Forum, log IN again, and then click the banner as an alternative.

Digital Comic Museum

Can't login to download on DCM? READ HERE FIRST!
« on: June 18, 2011, 08:46:28 PM »